FREQUENTLY ASKED QUESTIONS
How long can I exchange or return purchased items?
You can exchange goods or initiate a return within 30 calendar days from the date of purchase.
Can I return goods after 30 calendar days from the date of purchase?
Unfortunately, returns or exchanges are only possible within 30 calendar days from the date of purchase. After this period, you will no longer be able to return or exchange the goods.
In what condition should the returned goods be?
Returned goods must be in the same condition as received, ie without signs of wear, with all original packaging and accompanied by a completed return and exchange form.
Can I return goods without branded packaging?
No, items must be returned with all original branded packaging. Without them, returns or exchanges will not be possible.
Can I return or exchange jewelry if it has been used?
Unfortunately, used jewelry cannot be returned or exchanged. Returned items must be in the same condition as received.
How do I complete the return and exchange form?
The return and exchange form must be completed exactly according to the instructions provided, including all necessary information about the order, the reason for the return or exchange, and the desired action.
Where do I get a return and exchange form?
You can download the return and exchange form here .
How long does the return or exchange process take?
The return or exchange process may take up to 14 working days from receipt and inspection of the goods.
Will I have to pay the return costs?
The cost of returning and exchanging goods must be borne by you.
925 silver and PVD steel are used for jewelry production
Materials
Only carefully selected products of the highest quality
Quality
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